When IT Becomes a Profession

To most of the hundred millions of computer-users around the world, the inner workings of a computer are an utter mystery. Opening the box holds as much attraction as lifting the hood of a modern car. Users expect Information Technology professionals to help them with their needs for designing, locating, retrieving, using, configuring, programming, maintaining, and understanding computers, networks, applications, and digital objects. Students expect Information Technology curricula to provide comprehensive coverage of all technical, research, and leadership principles and practices needed to make them effective professionals; they rely especially on the faculty for a comprehensive view of a fast-changing, fragmented world, for assistance in framing and answering important questions, and for training in standard professional practices. Professionals expect their professional societies to support their identities as professionals, to advocate lifelong continuing professional education, and to speak out in public policy issues affecting Information Technology. In short, everyone has greater expectations of IT professionals than of the Information Technologies themselves.